Digital Client Service Advisor Services

Tier One: All Reps No Charge

• Account opening and maintenance – paperwork should be completed in full
• Basic custodial troubleshooting
• Archiving documents

Tier Two: $40/HR Charged to Commission Statement

• Account Paperwork
– Acquisition of appropriate documents
– Pre-filing of documents for clients
– Handle sending, receiving, and follow-up

• Account Maintenance
– Management of periodic plans
– RMD calculation and tracking
– Troubleshooting at an account level

• Collect and enter data for reporting purposes
• Client Correspondence

– Receive incoming calls and messages
– Answer questions and aid
– Assist client with online access
– Send out client appreciation cards

• Assist in maintaining calendar
• Submit marketing/correspondence to compliance for review
• Handle billing discrepancies
• Assist with prospecting
• Handle communication with other departments and custodians
• Process money movement requests